Monday, November 23, 2009

Holiday Season Is Here!


This year has flown by for me anyways, it is just a few days from Thanksgiving and a few weeks from Christmas, hopefully everyone stays busy and get ready for spurts right before and right after these holidays. I had a female customer in the other day that specifically wanted a Spice deodorizer and said that she really pushes it around these times and makes good money, not to mention she uses it in here house. So even if you don't charge for deodorizers I think that customers will certainly appreciate you leaving a nice holiday spice smell for their visitors to enjoy over the next few weeks. Just an idea and remember you can pick some up right on our website I recommend Spice Air by Bridgepoint. Happy Thanksgiving and I will be making one more post before Christmas.

Monday, November 9, 2009

THANK YOU!! AND SOME GOOD ADVICE


Thank all of you who attended our recent IICRC classes the Water Restoration Technician (WRT) course was a huge success and almost more than half of the class was from out of the state we really appreciate all that traveled to further your knowledge in this industry. Please feel free to give us any feedback good or bad to help make our classes better.


Now for the "GOOD ADVICE" this is good advice for anyone who has some besides yourself answering the company phone, SEND THEM TO CLASS!!!, everyone seems to forget about the "office girl" who ever is taking the calls to schedule work needs to know what they are scheduling and be able to answer general questions. I don't care if it is water damage or carpet cleaning, just put your self in the customers shoes, do you really want to talk to someone that has no idea about what you want or what their company does? I don't think so. This past class we had a company send their office manager and she was very pleased with the class and feels much more confident when taking phone calls, she is now able to re assure the customer that they are choosing the right company for the job.


I promise you that if you send whoever is in charge of the phones to a certification class, even if it is not here at Excel (i would prefer it though, hahaha) you will increase the amount of jobs you get and have less price shoppers call and hang up, it really helps when the person on the other line can explain what services are going to be performed and more importantly why!


Hope everyone is staying busy, until next time,


Justin